OUR GOAL

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING AREA

• Countries: We currently ship within the United Kingdom.
• Future expansion: Expansion of our shipping area is under consideration.

SHIPPING COSTS

• No hidden fees: All costs are clearly stated at checkout.
• Currently standard shipping is free.

ORDER PROCESSING TIME

• Processing time: Orders are processed within 1-5 business days, Monday to Friday.
• Order deadline: 12:00 PM (GMT – London time).
• Weekend orders: Orders placed on weekends are processed the next business day.

DELIVERY TIME

• Standard delivery: Estimated 3-5 business days.
• Business days: Shipments occur Monday to Friday.
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions or transport issues.

SHIPPING PROCESS

• Reliable couriers: We ship via Evri, Royal Mail, DPD, DHL and UPS.
• Insured parcels: All shipments are insured. In case of loss or damage, contact our customer service.
• Eco-friendly packaging: We strive to use sustainable packaging materials to reduce our ecological footprint.

TRACKING INSTRUCTIONS

• Tracking information: After purchase, you will receive an email with the courier name and tracking number.
• Track your order: You can track your order via our website by entering your tracking number on our dedicated portal.
• Questions: Our team is available for any questions regarding tracking your order.

MISSING ITEMS PROCEDURE

• Reporting: Contact our customer service within 7 days of receiving your parcel via [email protected].
• Resolution: We will resolve the issue as quickly as possible with a replacement or refund.

RETURN POLICY

• Returns: Accepted within 120 days of receiving the order.
• Conditions: Items must be unused, undamaged, and returned in original packaging. Personalised items cannot be returned.
• Costs: Return shipping costs are the customer’s responsibility unless the item is defective or not as described. In such cases, BEST UK STORE will cover return shipping costs.
• Refunds: Processed within 14 days of receiving the return, via the original payment method.

CONTACT DETAILS

• Email: [email protected]
• Phone: +44 1387 214144
• Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
• MARODOR LIMITED
• Company No: 16179786
• Trading as: BEST UK STORE