Scope and Application

This return and refund policy applies to all purchases made on the BEST UK STORE website.

Contact Details

For any questions regarding returns and refunds, please contact our customer service: 

• Email: [email protected]

Return Period

At BEST UK STORE, we go beyond the legal requirements in the UK. You can return your product up to 120 days after receipt, without having to provide justification.

Return Instructions

1. Return notification: contact our customer service at [email protected] with your order number and reason for return.
2. Authorisation: we will send you detailed instructions and, if necessary, a prepaid shipping label.

Packaging and Shipping

1. Pack the item in its original packaging with all labels intact.
2. Include the return authorisation form and any necessary supporting documents.
3. Print the return label provided by email.

Return Costs

Return costs are the customer’s responsibility, except in cases of defective or incorrect items.

Specific Conditions

• Change of mind: return possible within 120 days if item is new, unused, and in original packaging. 

• Defective product: we will cover return costs and offer exchange or refund. 

• Damaged product: send us photos within 48 hours of receipt. 

• Incorrect product: we will arrange return and dispatch of correct product. 

• Product not received: contact us for investigation. If parcel is lost, refund or replacement will be provided. 

• Order cancellation: possible as long as shipment has not been dispatched.

Damaged or Defective Products

Notify us within 48 hours with photos. We will verify and offer replacement or refund.

Undamaged Products

Return possible within 120 days if product is intact and unused in original packaging.

Timelines

• Return period: you must report and ship return within 120 days of receipt. 

• Refund conditions: product intact, unused, in original packaging or defective/incorrect product verified. 

• Refund processing: up to 14 days after return validation. 

• Refund method: same as original payment method.

Return Address

BYRD TECHNOLOGIES UK LTD

3rd Floor Waverley House, 7-12 Noel Street, London, W1F 8GQ, United Kingdom.

Shipping Methods and Costs

• Methods: Evri, Royal Mail, DPD, DHL, UPS

Warranty Policy

We offer a 24-month warranty against manufacturing defects. Damage from misuse is not covered. Repair or replacement is free of charge.

Legal Rights

This policy respects applicable legal rights.

Questions?

Visit our FAQ or contact us.

CONTACT DETAILS

• Email: [email protected] 

• Phone: +44 1387 214144

• Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom 

• MARODOR LIMITED

 • Company No: 16179786 

• Trading as: BEST UK STORE